Employee Training – Tutt and Daggs

EMPLOYEE ENGAGEMENT - KEYS TO A CULTURE OF EXCELLENCE

Currently you have three types of employees in your organization. They are the engaged (100% committed to the role), the disengaged (doing just enough to get by), and the actively disengaged (seek to destroy what's working). Often referred to in organizations as High-Middle-Low performers. This session is designed to challenge your team's current level of engagement and inspire them to maximize their potential impact on the lives of the people they serve.

TEAMWORK

Teams depend on individual commitment to meet departmental and organizational goals. Teams rely on one another to set each member up for success. A culture of excellence is difficult to achieve when the team lacks trust, creates artificial harmony, lacks commitment and has little peer-to-peer accountability. This session will discuss the importance of working together and strategies necessary to accomplish high expectations as a team.

MAXIMIZING CLIENT/CUSTOMER IMPACT - SERVICE TRAINING

How committed are your internal customers (anyone in the organization you need to help you meet your objectives) and external customers (clients) to doing business with you? This session will challenge your team to consider the eyes of the internal and external customer and what it is like to be on the other end of the service your team delivers. We will also discuss the customer environment and the verbal and non-verbal messages we send to our customers every day. Participants will walk away from this session understanding the customer expectations and understanding the non-negotiable keys to maximizing client/customer impact

THINGS CHANGE! HOW TO REMAIN ENGAGED IN A CHANGING ENVIRONMENT

When you think about all the changes over the past 25, 10, 2 years it can become overwhelming to think about all the things you have been asked to do. In this session participants will recognize that change is inevitable and is constantly on the horizon. With that knowledge, participants now have a choice as to how they deal with change. We will identify three ways of dealing with change and understand how making the right choice will not only help them maintain their commitment level but will also drive them to productive action.

PURPOSEFUL RETREATS

We specialize in providing dynamic, purposeful and fun team retreats. We will put a ton of humor and energy into activities that will be useful and applicable for your group. Let us help you design and wow your team at your next retreat.